Owners/Tenants FAQs

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  • A: Unfortunately, we cannot hold a property before you submit an application. To ensure fairness, properties are available on a first-come, first-served basis once a complete application is received and approved. We recommend submitting your application as soon as possible to secure the property you’re interested in.

  • A: For your monthly management fee, Basezip performs the following responsibilities:

    • Collect the rent.

    • Keep accurate reports for your property and send monthly statements.

    • Be the sole point of contact for the tenant about the property.

    • Deal with the situation when the tenant doesn't pay the rent, all the way through eviction and collections if necessary.

    • Correspondence with the tenant regarding notices of violation or other problems.

    • Provide 24/7 service to handle emergency repairs at the property.

  • A: Typically, you are required to pay the first month’s rent and a security deposit at the time of lease signing. The last month’s rent is not usually required upfront unless specified in the lease agreement. Be sure to review your lease terms for exact payment details.

  • A: Yes, the security deposit is refundable, provided you meet all the terms of your lease agreement. This typically includes returning the property in good condition (minus normal wear and tear), fulfilling the lease term, and ensuring there are no outstanding balances. Any deductions will be itemized and communicated to you.

  • A: If you’d like to apply for one of our properties, just contact us. Our listing agent will provide you with the application link.

  • A: A property will rent quicker and for a higher rate if it looks its best. Getting a property rent ready typically requires touch up painting, carpet cleaning, good working appliances and a thorough professional deep cleaning. Basezip can conduct an initial inspection and provide resources to handle any necessary repairs.

  • A: As a tenant, you are generally responsible for maintaining the property in good condition and promptly reporting any needed repairs. The cost for repairs that are due to normal wear and tear, or issues that fall under the landlord’s responsibility, will be covered by the landlord.

    However, you may be responsible for repairs if damage is caused by neglect or misuse. Please refer to your lease agreement for more details on maintenance responsibilities. If you have any questions, don’t hesitate to reach out!

  • No, we do not charge a management fee while a property is on the market for rent. However, if owner elects to keep property vacant and off-market but still have bookkeeping and/or maintenance handled by Basezip, a vacant unit management fee of $100 will be charged per month.